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SUPPORT


  • Shipping
  • Returns
  • Gift Cards
  • Request a Catalog
  • Manage Marketing Preferences
  • Size Guides
  • Contact Us
  • CUSTOMER SERVICE

    FAQs

    1. How long does it take to process a return?

    Once your return or exchange has been received by our Returns Department, please allow up to 10 business days for it to be processed.

    2. How long will it take to receive my refund?

    It typically takes up to 5 business days for refunds issued to your credit card to be acknowledged by your bank. Please note that store credit cannot be changed or transferred after your return has been completed.

    3. How do I return a gift?

    We offer free returns for Gift purchases within the continental US, if it's within 30 days of purchase. The item(s) must be new — unwashed/unworn with the tags still intact — and cannot have been marked final sale or final markdown at the time of purchase. Click here to start your gift return.

    4. Can I return multiple orders in the same package?

    We kindly ask you to return items in separate packages, one per order, each packed with their corresponding return labels. This will allow us to process your return(s) as quickly as possible.

    5. Can I return an online purchase in-store?

    Yes! Our store teams will accept an eligible — click here for our full Return Policy — online purchase for a return as long as an order number can be provided. Click here to see if there's a store near you.

    6. Can my store credit refund be transfered to my original method of payment?

    We can only change the refund method on a return before it's processed. Once you've chosen store credit as the method for your return and the refund has been issued, it cannot be transfered to the original method of payment.

    7. Can I return final sale products?

    Items marked "Final Sale," "Final Markdown" or "Clearance" are not eligible for return.

    8. Do you offer international returns?

    Please note that we do not offer free returns for international orders. Customers are responsible for covering the cost incurred in returning any items, and duties and taxes paid at checkout are non-refundable.

    9. Are taxes, duties and customs included on my order?

    International taxes, border clearance fees, tariffs and value-added tax (VAT) will be calculated during checkout, and will be included in your final order total. They are based on the individual product's country of origin and the classification of that merchandise, and calculated by our shipper per the destination country's tax regulations. No further fees will be charged at the time of delivery, and these fees are not refundable.

    10. Can I update my shipping address or cancel my order after it has been placed?

    If you need to update your shipping address or want to cancel your order, please call us at 866-897-0333, or email us at concierge@toddsnyder.com as soon as possible and we'll do our best to help. We fulfill our orders as quickly as we can, and as such, cannot promise that we'll be able to stop your package from being sent out in time to change the address or cancel it.

    11. What if my package is not received after it shows delivered by the courier?

    Due to possible system errors on the courier's end, you may sometimes receive a delivery notice early. If your package does not appear within 72 hours of the delivered time, please contact concierge@toddsnyder.com.

    12. Do you offer military, senior, teacher or student discounts?

    Unfortuantely, we do not offer these discounts at this time.

    13. What is your price match policy?

    We will gladly honor a one-time price adjustment on full-price merchandise within 7 days of the retail purchase (or online order ship date), if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments.

    14. Can I be removed from the mailing list for the physical catalog?

    Of course! If you'd no longer like to receive our catalog, please click "Manage Marketing Preferences" at the bottom of our webpage under Customer Service. There, you can submit your full name, phone number, email address and mailing address, and then select "Opt Out of Receiving Catalog/Direct Mail Marketing" under Request Type.

    15. How do I figure out my size?

    There is a Size Guide linked on each of our product pages that's designed to help you choose the best size. Please note that our guides include approximate dimensions only, and actual fit that may vary slightly by style, fabric or wash. Additionally, notes on product fit, fabric, country of origin and care instructions are listed in the product details.

    16. Does Todd Snyder offer tailoring services?

    Yes! We offer in-house tailoring at a number of our store locations; cost may vary depending on the service. Please click here to see if a store near you offers tailoring.

    17. Do you offer made-to-measure gaments?

    Yes! We offer Made to Measure services at select stores around the United States. Please click here for more infomation.

    18. How do I redeem my gift card?

    We offer both physical and digital gift cards in-store, but only digital cards online. Both can be redeemed in-store and online with the unique code you will either receive on the physical card, or via email with the digital card. Digital gift cards will be emailed within 6 hours after checkout is completed online. Sales tax will not be applied to gift card purchases. If other merchandise is included in your order, tax will only apply to those items. Coupons and discounts cannot be applied to gift card purchases. Gift cards are non-refundable.

    19. Who can I contact about press and partnerships?

    For press inquiries, please contact Maggie@lindagaunt.com.