Style (Check) Substance (Zero)
This Merino Tipped Polo looks great and feels great; however, after just one wear (no wash), a pea-size hole appeared near the shoulder. Upon closer inspection in the light, the material is fraying and on the verge of tearing in several spots. I called customer service, and a replacement is on the way. My fingers are crossed with the hope I just got a lemon. It really is a great looking sweater…
We're sorry to hear that the long sleeve polo had a flaw and we see that your new polo should be arriving this week. Do not hesitate to contact us at firstname.lastname@example.org should you need further assistance with the second delivery.
The Todd Snyder Team